Your progress in Sandcastle TD is saved in two ways. The app automatically saves your progress locally on your device every few minutes or whenever you suspend the app (idling in the background). Your progress is also saved on our cloud-servers whenever a synchronization is necessary. We are using Google Play Games (Android) and Game Center (iOS) services to authenticate the affiliation of your user ID and your savegame. If you are logged in with your Google Play Games/Game Center account, your progress is safe and can be restored.
You can easily play your Sandcastle TD progress on another device if you are logged in with the same Google Play Games or Game Center account. Simply log in with your Google Play Games/Game Center account and continue the game where you left it. If you want to play the same progress on multiple platforms or devices you have to create a BlingHub account with a Facebook or Email sign in. You can then choose any existing savegame on all your devices. Note: If the app is running on multiple devices at the same time, it can compromise your savegame.
Open the BlingHub menu (orange button with gem icon) from within the game and select the Saves tab. Scroll down to the the bottom an tap the button "Delete BlingHub account". The account deletion takes up to 2 weeks. Warning: When deleting this account, you will not be able to restore any savegame from any game by Bling Bling Games!
If a purchase does not appear in your game, the easiest way to restore it is by tapping the "Restore Purchases" button in the Settings Menu. Alternatively you can force-quit the app then restart it and then try again. If there still seems to be a problem or if you need a refund, please contact our support team here.
In some cases it is possible that our ad-network has troubles finding a video-ad to show to you. If you want to watch more ads make sure you have a stable internet connection first. Quitting and Restarting the app will probably solve the problem by resetting your viewing-history thus checking all the ads again for suitability to your advertisement ID. As a last resort, we would recommend to reset your Advertisement ID.
To reset your Google Advertisement ID, go to your phone's settings --> Google --> Ads and tap on "Reset Advertising ID".
To reset your Apple Advertisement ID, go to your phone's settings --> Privacy --> Advertising and tap on "Reset Advertising ID".
Synchronization errors occur if there is a time difference between the local savegame on your device and the cloud save-game. If you keep receiving this error message, make sure to manually save your game, especially if you intend to play on multiple devices.
If you receive an error message we recommend to make sure that you have a stable internet connection. Once a stable internet connection is established please wait 15 seconds and then force-quit/restart the app.
If you are experiencing difficulties that cannot be solved by these steps, please reach out to our support team here.